Store Policy

Your satisfaction is our top priority – if you have any problems, questions, or wish to exchange/return an item, please let us know by sending Whatsapp to our Customer Service at +265999115708 or by emailing
Please note that returns do not apply for digital resources. However, if you experience an issue with your download (for example, the link we provide does not work), please write to us using our contact email or Whatsapp support number.
If you are under 18 years of age and/or are not using your own credit/debit card to pay for your order, you must obtain prior permission from the credit/debit cardholder before entering the payment details. By clicking on the "Submit" button, you are declaring that you have obtained prior permission from the credit/debit cardholder. Verification of this is not the prophetic store's responsibility and the ministry will not be liable to you or any other person for any indiscrete use of credit/debit cards.
Please take note that prophetic store has not yet started doing physical deliveries so far our only mode of delivery is digital copies. The prophetic store will deliver the item(s) to the email address you supplied upon placing your order. The prophetic store is not responsible for any failure to deliver the item(s) if you have supplied an incorrect email address.
Prophetic store will use the personal and transactional information (e.g. name, address, email address, credit/debit card details) you supplied for the sole purpose of fulfilling your order. Please feel free to read our Privacy Policy
Each order is governed by the prevailing terms and conditions displayed on the website when you place your online order. The Prophetic store may change these terms and conditions at any time. It is your responsibility to read and understand these terms and conditions before you place your order. The Prophetic store will not be responsible for any loss suffered by you arising from your negligence to do so.

Although the prophetic store tries to ensure that images of all items displayed on the prophetic store’s online catalogues are up-to-date, images of the items may differ from the actual items. You are advised to read the description of each item carefully before finalizing your order.